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⏰ Full-time

Product Support Specialist - International

Silicon IT Hub
Location 📍 Ahmedabad, India
Posted 📅 June 14, 2026
Work Type ⏰ Full-time

Position Overview

If you’re a self-motivated, organized person looking to join a flexible team, Join us now.


JOB RESPONSIBILITIES:-
  • Respond to Customer Inquiries: Provide timely and accurate responses to customer questions and issues.
  • Troubleshoot Technical Problems: Diagnose and resolve technical issues customers encounter with the product.
  • Guide Product Usage: Assist customers in understanding and utilizing product features effectively.
  • Onboard New Users: Help new customers get started with the product and ensure a smooth onboarding process.
  • Document Support Cases: Maintain records of customer interactions, issues, and resolutions.
  • Collaborate with Development Teams: Work with product and engineering teams to address bugs and implement improvements.
  • Provide Feedback: Share customer feedback with relevant teams to enhance product features and user experience.
  • Conduct Training Sessions: Offer training and edu...

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Job Details

Employment Type
Full-time
📊
Category
Computer Occupations
🏠
Work Arrangement
On-site
📍
Location
Ahmedabad, India