Product Support Customer Specialist

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.

Reporting directly to the Product Support Supervisor/Manager within the Product Support department, the Product Support Customer Specialist is responsible for providing support and issue resolution over the phone for customers and field representatives. Duties include assuming ownership of support cases assigned by a Product Support Manager and following through until the case has been closed or reassigned, using available material resources and/or consulting with product experts when questions cannot be immediately answered, and advanci...