Product Support Specialist
Be the go-to technical expert supporting innovative electro-mechanical products.
This role blends hands-on troubleshooting, customer interaction, and cross-functional collaboration. You’ll support distributors and end users while helping drive product success through technical expertise, training, and documentation.
What You’ll Do

+ Provide technical support via phone/email for electro-mechanical products

+ Troubleshoot issues using structured diagnostics and resolve common problems

+ Escalate complex issues to engineering with clear documentation

+ Manage support tickets, RMAs, warranty claims, and returns

+ Coordinate orders, RFQs, and customer inquiries (pricing, lead times, availability)

+ Assist customers with product selection and application guidance

+ Collaborate with engineering, warehouse, and sales teams to resolve issues

+ Develop and maintain technical documentation...