The Role

We have an exciting opportunity for a Product Specialist. The role is a support role that services clients in the agriculture industry, reporting to the Support Manager.

What Will You Be Doing

• Support bespoke software products (remote first / onsite when needed)
• Daily operations, administration of SQL rich environments (managing, administrating, scripting)
• Liaise with customers externally and stakeholders internally
• Own any assigned calls from start to finish – this involves inter‑departmental liaising, following escalation process as governed by policy
• Help Desk administration – update all calls assigned to this vacancy daily to ensure clients are served timeously, effectively and without complaints
• Logging, updating, chasing, escalating calls daily, within acceptable time frames
• ADHOC software testing before pushing updates to clients
• Supporting new products, product...