**Career Area:**

Product Support

**Job Description:**

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Job Summary**

As a Product Support Representative, you will serve as a primary customer-facing point of contact, delivering responsive technical and service support that strengthens customer experience, retention, and loyalty across the distribution & dealer network and direct accounts. You will also be responsible for ensuring customer satisfaction by providing technical assistance and troublesh...