Position Overview
We're looking for a Product Support Engineer to join our growing team! If you're passionate about solving technical problems, enjoy working with customers, and have experience supporting cloud-hosted SaaS products, we'd love to hear from you.
Location
Bangalore (Hybrid)
Work Schedule - 24/7 Rotational Shifts
- Hybrid Work Model
Experience - 2–4 years of relevant experience
Key Responsibilities - Provide technical support for cloud-hosted SaaS products.
- Troubleshoot and resolve customer issues with a strong focus on customer satisfaction.
- Perform incident triage, root cause analysis, and issue resolution.
- Collaborate with Engineering, DevOps, and Product teams to resolve complex technical issues.
- Follow established support processes, SLAs, and operational procedure...