Responsibilities
Technical expert on Lam's products, providing expertise to resolve all PECVD/ALD Type 1/2 escalations on Lam's restricted released products and act as a Subject Matter Expert in Lam's specialist disciplines. Partner the account team to present to customers the problem statement, identified root causes (complete with data analysis) and obtain buy‑in on proposed solutions. Represent customers' and account team's technical requirements to factory, driving required actions to resolve escalations and prevent occurrence. Partner with the Product Group Product Support team during PDR Alpha and Beta phases. Effectively utilize Lam's Knowledge Management to resolve escalations and actively share knowledge with Lam's worldwide technical community. Mentor local account engineers, lead escalations, and partner with PM/BD/Sales based on business needs. Professionally represent the company to the customer, using knowledge of product lines and FKMs to keep existing/potential custo...