⏰ Full-Time

Product Support Associate at Danaher Corporation

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Confidential

                    Location
                    📍 Ghana, Ghana
                

                    Posted
                    📅 June 20, 2026
                

                    Work Type
                    ⏰ Full-Time
                

Position Overview

A Product Support Associate is the primary point of contact for customers requiring assistance with Cepheid products. As a member of the Tier 1 Technical Support Team, you provide product support to internal and external customers via phone, email and web serving as the critical first link in Cepheid’s Customer Care experience. This role is in alignment with D anaher Diversity and Inclusion Charter and available to incumbents .
ESSENTIAL JOB RESPONSIBILITIES:
Engage customers to understand the nature of their request and triage critical issues .

Promptly identify the issue through data collection, troubleshooting and remote connection to customer systems .

Provide basic product information and resolve routine product complaints and inquiries .

Document complaints and resulting investigations in the complaint management system .

Prepare more complex cases for escalation .

Adhere to Quality Management System pro...

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Job Details

⏰

Employment Type

Full-Time

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