Reports to:  Software Support Analyst (Support & Release)

Team:  Product & Technology

Location:  Remote, India-based - with occasional attendance at the IAG office in Hyderabad

Hours:  Full-time, including some coverage during UK office hours

Image Analysis Group (IAG) is an imaging CRO. We own and operate DYNAMIKA™, the platform used to collect, manage, read and report medical imaging across clinical trials in oncology, musculoskeletal and obesity/metabolic disease. Our users are pharmaceutical and biotech sponsors, contract research organisations, clinical sites and radiology readers, and the platform runs in a regulated environment (21 CFR Part 11, EMA Annex 11).

We are looking for a proactive, detail-oriented Product Support Agent to join the Support & Release team. You will be a first point of contact for users of DYNAMIKA™, helping them resolve issues an...