Reports to: Software Support Analyst (Support & Release)

Team: Product & Technology

Location: Remote, India-based - with occasional attendance at the IAG office in Hyderabad

Hours: Full-time, including some coverage during UK office hours

Image Analysis Group (IAG) is an imaging CRO. We own and operate DYNAMIKATM, the platform used to collect, manage, read and report medical imaging across clinical trials in oncology, musculoskeletal and obesity/metabolic disease. Our users are pharmaceutical and biotech sponsors, contract research organisations, clinical sites and radiology readers, and the platform runs in a regulated environment (21 CFR Part 11, EMA Annex 11).

We are looking for a proactive, detail-oriented Product Support Agent to join the Support & Release team. You will be a first point of contact for users of DYNAMIKATM, helping them resolve issues and use the platform effectively, and you will take a hands-on role in release testi...