About the Role



Neksjob Corporation is seeking a proactive and client-focused Product Support Agent – Financial to join our North America Operations team in the Philippines. You will provide exceptional technical and functional support to users of our Corebase Investment Central platform, helping resolve issues, enhance documentation, and ensure a seamless customer experience.

This role is ideal for someone with strong problem-solving skills, a passion for customer service, and an interest in financial technology.



Key Responsibilities

Handle inbound customer support requests via the support portal within established service levels.

Troubleshoot and resolve software and reporting issues related to financial products.

Follow standardized procedures to assess, track, and close support cases efficiently.

Maintain accurate documentation of all case activities and provide timely status updates to clients.

Deliver high cli...