Product Specialist Trainee

As a Product Specialist Trainee, you will provide specialized remote technical and application support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines. Your work will involve maintaining excellent communication, follow‑up, and proactive collaboration with customers to ensure rapid resolution of any issues or requests.

Key Responsibilities

• Provide specialized remote technical and application support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines
• Maintain excellent communication, follow‑up, and proactive collaboration with customers
• Troubleshoot and resolve technical issues in a timely manner
• Document and escalations complex issues to higher‑level support teams when necessary
• Provide training and guidance to customers on the operation and maintenance of our analyzers
• Collaborate with cross‑fun...