As a Product Specialist Trainee at Roche, you will provide specialized remote technical and applications support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines. You will maintain excellent communication, follow-up, and proactive collaboration with customers to ensure rapid resolution of issues or requests. The position offers a hybrid work arrangement, allowing you to work remotely while also collaborating with colleagues in the office.

Key Responsibilities

• Provide specialized remote technical and applications support to users of analyzers in the Anatomic Pathology and Molecular Biology product lines.
• Maintain excellent communication, follow-up, and proactive collaboration with customers.
• Diagnose and resolve technical issues in a timely manner.
• Document and, when necessary, elevate complex issues to higher‑level support teams.
• Provide training and guidance to customers on operation ...