C.H. Robinson is looking for **Product Specialists** to join our team. This role blends customer support with an Agentic AI approach to manage and drive customer engagement. You will be responsible for identifying tasks and processes which a team of AI agents could address and participate in the agent training process. You will also manage the higher-level exceptions generated from inbound communication channels (phone, email, chat), while engaging customers to promote and drive adoption of a digital technology platform. Success in this role requires strong communication skills, analytical thinking, and a passion for customer satisfaction and technology innovation and implementation. If you are a self-starter who brings enthusiasm, ambition, and an entrepreneurial spirit to the role, then this may be a good fit for you.

This is a hybrid position with 4 days in-office at our Kansas City office.

One of the positions will require being bilingual in Spanish.