Cybersecurity Operations Analyst

This is a multi‑faceted role that blends Product Support, Cyber Threat Takedown Operations, and Security Event Analysis. The analyst serves as the first line of defense for the company’s customer base, handling support, threat monitoring, and takedown activities.

Key Responsibilities

• Technical Product Support (L1) – serve as the first point of contact for customer issues via email, chat, or phone; troubleshoot and resolve basic technical issues; record and track support tickets; collaborate with engineering and security teams; contribute to user guides.
• Brand Protection & Takedown Analyst – monitor, identify, and document phishing sites, fake domains, and impersonation profiles; initiate and manage takedown requests; provide follow‑ups and status updates; build and maintain playbooks, SOPs, and threat feeds; work with intelligence team to map phishing campaigns.
• L1 Security Analyst (SOC/Threat ...