Description

Business Overview

Rakuten Group, under the mission of Empowering People and Society through Innovation, operates a wide range of businesses both domestically and internationally, including e-commerce, travel, digital content, telecommunications, FinTech, and professional sports.

Department Overview

The Business Support Development Department (BSD) is a development organization that supports the diverse business operations and systems of the Rakuten Group through the power of products, AI, and data. It optimizes complex business processes and provides the foundation that supports business growth.

Within that, our department is a product development organization specializing in advancing the DX of the customer support domain. Our mission is to plan, develop, and improve products that support end users, merchants, and internal operators, thereby enhancing customer experience, response quality, and productivity in c...