**About the Role**

As a Product Manager on the Customer Obsession (CO) team, you will be responsible for improving the developer and user experience for Uber's AI-powered conversational support surfaces. This role bridges the gap between the underlying tech and intuitive user design. You will be responsible for the UX and the foundational platform capabilities that power these interactions. A key part of your mission will be democratizing innovation: you'll build the infrastructure and governance that allows cross-functional teams across Uber to contribute to a shared UX library, ensuring our next-generation AI assistants remain cohesive yet adaptable across different business units. You will leverage modern technologies (including AI/machine learning and conversational interfaces) and strong design partnerships to help scale high-quality support experiences across Uber.

**What the Candidate Will Do**

1. **Product thinking:** Contribute to the roadmap and e...