⏰ Full-time

Product Manager CX

🏢

IFS

                    Location
                    📍 Pune, India
                

                    Posted
                    📅 June 07, 2026
                

                    Work Type
                    ⏰ Full-time
                

Position Overview

Job Description
Use Case Discovery & Validation
Identify and prioritize agent use cases with high ROI: operational automation, coordination agents, internal task delegation, etc.
Work with users and stakeholders to understand their workflows, challenges, and trust boundaries.
Prototype and iterate agent behaviors in production-like environments to validate fit and reliability.
Experience with Support Tech Stacks: Deep familiarity with CRM and Help Desk platforms like Zendesk, Salesforce Service Cloud, or Jira Service Management.
Product Design and execution
Define the agent experience -from delegation to monitoring to escalation for real-world scenarios.
Translate use cases into clear product specs: user flows, system interactions, prompts, safety requirements, and interfaces.
Own the roadmap and ship iteratively: starting small, learning fast, scaling wisely.
            

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Job Details

⏰

Employment Type

Full-time

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