Job Description

Job Title :- Product Documentation Specialist

Department Department:- Customer Experience

Experience :- 2 to 5 years

Job Overview

We are looking for a detail-oriented and technology-savvy Product Documentation Specialist to join our growing team. You will be responsible for creating, maintaining, and continuously improving user-facing and internal documentation for our product suite - working at the intersection of product, engineering, and customer success.

This role goes beyond traditional technical writing. You will leverage AI tools to accelerate content creation, build scalable documentation systems, and contribute to knowledge management across the organisation. We expect someone who is self-driven and creative - someone who doesnt wait to be told what needs improving, but proactively identifies opportunities to present product information in new and more effective ways. This is a role for someone who thinks...