Job Description

You will:
•Plan and lead workshops with teams and stakeholders.
•Influence working practices and behaviours in teams to support a user-centered design approach.
•Work strategically on end to end services to deliver improved service outcomes and costed savings.
•Work with researchers and analysts to understand users. Interpret evidence about users to propose services that meet their needs
•Define unmet needs of people who may not use their services, and defining how our organisation can independently or collaboratively meet their needs
•Identify how the organisation needs to change to deliver more effective services
•Communicate complex information and processes across organisational boundaries to build a shared understanding
•Collaboratively develop ideas facilitating sketching, prototyping and iterative design.
•Communicate ideas and explain design decisions clearly.
•Coordinate performance ...