Position Overview
The problem you'll own
Restoration work involves multiple people who rarely share the same context. Field workers, office managers, and project leads all use magicplan differently, often at the same time, and getting them to collaborate around the same data is the hard part. Your job is to understand all of them and design across that gap.
Key Responsibilities
What a Tuesday at 11am actually looks like
You started last week with a customer problem you identified yourself. Nobody prompted you. You got sign-off from product to work on it, scheduled the interviews, locked in onsite visits. You used an LLM to pressure-test your hypotheses before talking to a single user. Then you ran 12 interviews with real users. (We actually have that many.)
It's Tuesday now. You're in Claude Cowork synthesizing transcripts, sorting signal from noise, shaping a user journey that holds across personas.