Elevate client satisfaction as a Product Delivery Manager for Client Website Services at Ticketmaster Canada. This role emphasizes ownership of client project lifecycles.
In this position, you'll be responsible for managing the entire process from initial requests to ongoing support. Your expertise will facilitate seamless coordination between clients and development teams. You'll focus on expectation management and delivering quality outcomes while building long-term relationships with clients.
Key Responsibilities:
• Own client delivery from intake through to resolution
• Manage change request prioritization and expectations
• Oversee task dependencies and project timelines
• Implement pre-launch QA and UAT across projects
• Develop strong client relationships and address escalations
Requirements:
• 3-5 years in client-facing roles within digital contexts
•Strong understanding of WordPress themes and plugins
• Experience with QA and structured test pl...