Job description

Role - Product Support Engineer / Product Commissioning Engineer

Location - Lurgan

Salary - £41097

Key Purpose of the Product Support Engineer - Rotating shift pattern

Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the number of calls passed to field-based engineers by use of remote diagnostic tools and phone advice for security related product calls.

Key Job Responsibilities:

To provide technical support to end users and engineers both internally and externally.

To ensure prompt and accurate information is scheduled.

To prioritise workload and meet contractual deadlines.

Any other reasonable requests from the line supervisors and Head of Service

To provide support to the Security Control Centre Team when required.

Key Purpose of the Produ...