This is a product role with a strong emphasis on building. The expectation is not that you manage a roadmap and hand requirements to an engineering team, it is that you are an active participant in what gets built, capable of moving from problem to working prototype using AI-native tools, and doing so throughout the role, not just in the early months. 

 

Otonomee is building AI capability across three areas: tools that improve how the business operates internally, tools that make frontline agents more effective, and selective client-facing tools where there is a clear case that no existing platform can meet the need. This role owns the product decisions across all three and is hands-on in delivering them. 

 

The role requires genuine CX and BPO industry experience. The AI tools being buil...