Lead and supervise a team of S2P System Administrators, including assigning work, setting priorities and monitoring performance.
Oversee and perform day-to-day administration and support of the Zycus S2P platform, ensuring system configurations, workflows, approvals, notifications, templates, and master data are maintained effectively and consistently.
Serve as the primary escalation point for complex system issues, critical incidents, integration failures, supplier enablement challenges, and cross-functional process gaps.
Manage team intake, ticket queues, enhancement requests, and workload prioritization to ensure timely resolution in alignment with service expectations and business impact. Drive consistency in support delivery, issue handling, documentation, and stakeholder communication.
Lead project management activities for S2P system initiatives and e...