Minimum 2 years in BPO with at least 1 year as Process Trainer (Financial, Healthcare, or Insurance)
Job Responsibilities:
Significant experience in a call center or customer service training role, with a proven track record of developing and delivering effective training programs
Strong communication and presentation skills, with the ability to engage and motivate trainees
Excellent problem-solving and critical thinking skills, with the ability to identify training needs and implement tailored solutions
Proficiency in using training and learning management systems, as well as other relevant software and technologies
A strong understanding of call center operations, customer service best practices, and...