3 years of WFM experience, preferably in BPO/Shared Services.
Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting
Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus
Has strong knowledge with MS Office Tools (Excel in particular)
Amenable to work in shifting schedules.
Amenable to work ONSITE (Alabang).
Able to start ASAP
IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH RTA, EXCEL, FORECASTING, SCHEDULING, AND CAPACITY PLANNING IF ANY.
Responsibilities:
Ensure that their business partner's workforce is staffed optimally by creating forecast and staffing models, providing analytical support for business initiatives as ...