Qualification : Bachelor / Master in Business Process Management/ Customer Relationship Management
Job Summary
WE are seeking a senior process optimization lead with 9+ years of experience in driving complex transformation initiatives within consulting, government, or large enterprise environments. The ideal candidate will have strong expertise in leading end-to-end process improvement—from AS-IS assessment to TO-BE design and implementation—along with handson experience in CRM-enabled operating models.
In this role, you will lead process diagnostics, design optimized workflows and ensure successful adoption of CRM-driven processes that deliver measurable business outcomes. You will work closely with senior stakeholders, facilitating alignment and driving execution while ensuring governance, performance tracking, and sustainable improvements across the organization.
Technical skills Process Optimization- or transfor...