Accountable for conducting current state process analysis, consolidating findings, and developing recommendations on business processes, procedures, and tools within Commercial Insurance.
Analyze processes to understand current state performance using tools such as process mapping, customer value and cycle time analysis.
Provide recommendations on potential future state solutions and processes to key business stakeholders and gain alignment on new process design and needs.
People Management And Leadership
Develop, coach, mentor, and manage the performance of direct reports.
Accountable for evolving the skills and competencies of the team as the needs of the organization, specifically Commercial Insurance, evolve.