**Overview:**

Partner with business and technology stakeholders to advance process improvement initiatives by leading functional testing of system enhancements, incorporating user insights, supporting Agile delivery, and driving adoption through training, while identifying enterprise-wide risks and opportunities for process optimization.

**Primary Responsibilities:**

+ Evaluate and validate system enhancements from both a functional and end-user perspective to ensure accuracy, usability, and alignment with operational needs.
+ Assist process improvement initiatives through measurement and analysis, while serving as a liaison between business lines and product teams to drive viable solutions and best practices.
+ Develop and deliver presentations to educate colleagues and end users on system enhancements, ensuring effective knowledge transfer and adoption.
+ Identify and document opportunities for process automation within the testing process.
+ Co...