Job Description
We're seeking a Process Improvement Analyst to support a healthcare insurance environment. This individual will partner closely with leadership and cross‑functional stakeholders to design, implement, and sustain an effective operating model, serving as the right hand to the Director of Agent Onboarding and Commissions.
The Analyst will establish and lead weekly and monthly operating cadences, including intake and prioritization, status reporting, risk and issue management, and decision tracking - driving accountability and consistent follow‑through. The role will assess and document current‑state workflows, identify inefficiencies, and redesign processes to reduce rework and improve overall performance.
Key responsibilities include defining KPIs, developing dashboards, automating recurring reporting, and improving data quality across metrics such as cycle time, SLA adherence, and defects or incidents. The Analyst will also lead root‑cause analyses, post‑inciden...