Responsibilities oShould have good command and Fluency over English and Hindi + Any other regional language will be added advantage.oGood knowledge and relevant experience on Direct taxation process and clauses. Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficientlyoExcellent communication skills to attend/resolve client issues on calls/chat/mail.oExcellent verbal, written communication, interpretation and active listening skillsoAbility to quickly and efficiently assimilate process knowledge.oEffective probing & analyzing skills and capable of doing a multi-tasking of voice & data entry.oShould be comfortable working from office.oBeing proactive and show the utmost respect for customer’s time.oGood time management, ensuring all contacts with customers add value. Educational Requirements BCom,BBA,BBM,MCOM,MBA