Analyse and uplift Pay Originations processes to improve efficiency, accuracy and agent experience across AU and NZ.
Support alignment and standardisation of processes where possible, ensuring ease of adoption and sustainability.
Leverage defect, complaint, QA and performance insights to identify and prioritise improvement opportunities.
Contribute to ePOI optimisation initiatives through analysis, documentation and recommended changes.
Partner with stakeholders including Genpact, Credit Risk, Pay Tech, Compliance, Product, Knowledge Management and Learning to deliver process and capability improvements.
Prepare and maintain process maps, procedures, policies and supporting documentation to enable change embedding.
Support capability rollouts, system migrations and project deliverables as a Pay Originations representative.
Support the Manager to maintain a backlog of improvement opportunit...