Flexible Work, Better Balance
Description
The Process Architecture Manager defines and maintains the CXM channels process framework. This role ensures that business processes are aligned with the company’s strategic goals, scalable for growth, and integrated across various functions. As a high-level individual contributor, you will act as a consultant to stakeholders, providing the architectural standards and analytical insights needed to drive operational excellence and digital transformation.Process Discovery & Documentation: Conduct interviews, workshops, and day-in-the-life observations to capture current-state (AS-IS) workflows. Translate these findings into standardized process maps, ensuring every step, decision point, and hand-off is clearly defined.
Gap & Pain Point Analysis: Analyze existing processes to identify bottlenecks, redundancies, and manual workarounds. You will quantify the impact of these inefficiencies (, wasted time, increased cost, or...