TCS hiring for Problem Management

Location: Bangalore

Experience: 4-6

Must have:

Participate in postmortem meetings and drive service providers to identify root cause including well defined corrective/preventive action plans
Manage problem record lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded, and tracked to resolution in line with agreed resolution plans
Strong exposure to Service Now with a clear understanding of how tools should be used to support problem management process activities
Pro- actively identify operational issue and trends
Provides appropriate reporting and drive resolution working directly with Service Providers
Monitor’s problem management performance metrics and Key Performance Indicators (KPIs)
Facilitates and participates in problem management meetings with focus on recent major incidents, RCA status, incident trending, and operational issues
Creating and updatin...