Field Representative II, Print Support Position Profile
Responsible for the daily support of assigned RICOH managed devices within a customer’s fleet.

Responds to customer requests for technical support and training with a strong focus on customer service. Responsible for consumable (toner, labels, paper, etc.) replenishment and for appropriately facilitating service and supply requests. Capable of performing basic end-user device maintenance tasks and escalating service problems as necessary. Responsibilities may also include printer hardware procurement and management of on-site parts and consumables inventory.

Job Duties and Responsibilities

+ Works to ensure that Service Level Agreements (SLAs) between the customer and RICOH are achieved.
+ Responsible for daily monitoring of device service and supply alerts, responding to and resolving service requests to ensure device availability meets SLAs.
+ Maintains an accurate asset list and device locati...