We are looking for a **Principal Software Engineer** with strong Java expertise to join our Product Engineering team. This role is focused on resolving customer escalations, diagnosing complex customer issues, and delivering high-quality fixes and feature enhancements in a fast-paced environment. The ideal candidate is a sharp, logical thinker and excels at quickly understanding large Java codebases, analyzing logs, identifying root causes, and implementing reliable fixes. They are also comfortable leveraging modern AI tools to accelerate debugging and development.

**What You Will Do**

+ Lead investigation and resolution of complex customer escalations in Java-based systems.
+ Analyze logs, traces, and application behavior to identify root causes quickly and accurately.
+ Dive deep into large Java codebases to debug issues and implement fixes with confidence.
+ Design and implement small to medium-sized features with high quality and maintainability.
+ U...