As a Principal Sales Engineer at Zendesk, you will serve as a trusted advisor, innovative strategist, and technical thought leader, bridging business vision with cutting‑edge technology to deliver measurable business value to leading brands.

What You’ll Be Doing

• Lead strategic solution design: Partner with Sales to architect transformative, AI‑powered customer experience solutions that address business challenges and deliver measurable outcomes.
• Drive technical strategy across the sales cycle: Own the end‑to‑end technical engagement, from discovery and design to proof of concept and executive presentations, positioning Zendesk as the customer’s platform of choice.
• Champion AI & automation: Translate advanced AI/ML capabilities (including LLMs, ChatGPT, NLP, and predictive analytics) into actionable CX strategies that increase efficiency, personalisation, and scalability.
• Influence product evolution: Leverage customer insights to inform...