Position Overview
Responsibilities - Collect customer site data (process/production/competitor) and scout new product ideas to enhance the portfolio.
- Partner with R&D on product definition, feature requirements (software/hardware), and customer testing.
- Participate in hardware/software module development from analysis through qualification.
- Support MMA model launches including demos, rollouts, and trade shows.
- Run feasibility studies and sample bonding tests.
- Perform internal acceptance tests for new features and CIP from R&D.
- Define software requirements (JIRA) for new modules/features.
- Build technical know-how via structured knowledge transfer across PLM, R&D, and support centers.
- Support pre-sales (evaluations, benchmarks, demos) and maintain technical relationships with key accounts.
- Provide 3rd level technical support and coordinate solutions with 2nd level support (Asia).
- Troubleshoot...