We are seeking a Principal Product Manager (non tech) to lead the vision, strategy, and customer experience for AI-powered workflow automation solutions serving Learning & Development (L&D) personnel and administrators across Amazon's global operations network. This role sits within the Central Learning Solutions (CLS) organization and is responsible for deeply understanding customer needs, defining the what and why behind AI-driven automation, and driving business outcomes that transform how L&D teams design, deliver, manage, and measure training programs.
This position emphasizes customer discovery, business strategy, go-to-market planning, stakeholder alignment, and adoption — partnering closely with TPMs and engineering teams who own the technical execution. You will be the voice of the customer for L&D Designers, Trainers, Area & Ops Managers, HR & Analytics Teams, and Operations Leaders — ensuring that AI automation solutions solve real pain points and deliver measurable valu...