Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint.

About the Role

As Principal Product Marketing Manager for Sprinklr Service, you will be the strategic owner of one of Sprinklr's most critical and fastest-growing business lines. Reporting to the VP of Product Marketing and embedded within the Product Marketing Center of Excellence (CoE), you will define how Sprinklr Service is positioned, differentiated, and brought to market globally. This senior individual contributor role requires deep CCaaS expertise, sharp strategic instincts, and the ability to drive both global strategy and cross‑functional execution at scale.

Strategic Positioning & Market Leadership

• Define and own the global positioning and messaging architecture for Sprinklr Service – articulating a differentiated “Platform + AI” narra...