**Overview**

We are hiring a **Principal Product Manager** to lead **SMB On-boarding and support experiences across Microsoft Advertising** , focused on helping advertisers get started, resolve issues, and achieve value faster throughout their lifecycle.

This role is for a senior product leader with a strong track record of building customer-facing product experiences that reduce friction, improve activation and retention, and help customers succeed through clear guidance, intelligent assistance, streamlined workflows, and scalable support. We aim to bring together product, data, and automation to help SMB customers navigate setup, onboarding, troubleshooting, and ongoing account growth with greater confidence and less effort.

In this role, you will own the vision, strategy, and roadmap for key onboarding and support experiences across the product. You will work closely with Engineering, Data Science, UX, Product Marketing, Sales, and Support teams to deli...