**Position Summary...**
As a Principal Product Manager, you will define and lead the long-range product vision, strategy, and execution for Walmart’s CRM Platform and Intelligent Customer Care ecosystem. This includes Agent Desktop experiences, Agent Assist capabilities, workflow orchestration, customer identity, omnichannel engagement, customer data integrations, and AI-enabled support tooling. You will drive enterprise-wide platform capabilities that improve customer and associate experiences while simplifying care operations at global scale.

This role requires deep expertise in digital retail, customer care technologies, omnichannel commerce, AI-enabled workflows, and platform product management. You will operate at the intersection of customer experience, operational excellence, platform strategy, and enterprise transformation.

The Principal PM is expected to influence executive stakeholders, mentor product managers, align cross-functional organizations, and s...