Execute technical configuration tasks across OpenText Trading Grid and Seeburger BIS, including map validation, routing changes, partner profiles, and connectivity setup.
Serve as Level 2 escalation for production issues—performing log analysis, identifying root causes, validating transactions, and coordinating with managed services teams for resolution.
Troubleshoot EDI document issues across O2C, P2P, logistics, and finance flows, including schema errors, failed acknowledgements, and integration failures.
Manage AS2/SFTP certificates, keys, and endpoints to maintain secure and reliable connectivity.