Amazon seeks a highly effective Principal Finance to be a key member of the Amazon Customer Service Finance team. Amazon Customer Service is the steward of Customer Obsession across Amazon, and our mission is to be unrelenting customer advocates. We uphold this mission with automated and human support to customers, using these signals to eliminate upstream defects. This finance leader will partner with the Finance Director, Amazon CS to support our Customer Service transformation initiatives. This is an exciting opportunity to join one of the most customer obsessed finance teams at Amazon.

Amazon Customer Service is focused on materially improving the customer experience and simplifying our business and operations. This will involve making step changes that will transform how we serve our customers and will require us to think differently, to let go of legacy approaches that no longer serve us, to (safely) run fast with a sense of urgency, and to intensify our focus on the mos...