Responsibilities

• Platform Architecture Ownership
• Define end-to-end architecture for: ServiceNow-based ITSM / ITOM platforms, Network Observability stack (Elastic, telemetry pipelines, AIOps integrations), Automation and orchestration layers, Infrastructure Platforms running Containers e.g Red Hat OpenShift
• Design scalable multi-tenant or single-tenant managed service platforms.
• Establish integration patterns between: ServiceNow CMDB & ITOM, Elastic Observability / SIEM, Infrastructure telemetry (network, cloud, telco core, etc.)
• Ensure platform alignment to security frameworks (NIST, Zero Trust where applicable).
• ServiceNow Architecture & Governance
• Architect ServiceNow modules including: ITSM, ITOM (Discovery, Event Management), CMDB governance, Service Mapping, Automation workflows
• Define platform operating model (Dev/Test/Prod governance).
• Drive ServiceNow as the single pane of operational tr...