Principal Engineer – Service Now – Now Assist AI Agents

Job Description

**Role:**

- Principal Engineer for ServiceNow focusing on Now Assist AI Agents

- Lead the development of modern Service Management and Automation solutions,

primarily in Healthcare

- Design, develop, and own AI agent platform components, including prompt

engineering, integrations, and workflows

- Act as a technical and functional consultant for ServiceNow implementations

utilizing AI and the Now Assist platform

- Provide architectural guidance, deep product knowledge, and best practices

- Translate customer needs into scalable solutions and manage customer

engagement, including scope and risk management

- Enable and mentor team members on ServiceNow domains

**Requirements:**

- Extensive experience in Professional Services, ideally with a software OEM

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