Organization OverviewQAD is building a world‐class Saa S company, and we are growing.We are looking for talented individuals who want to join us on our mission to help solve relevant real‐world problems in manufacturing and the supply chain.This position requires candidates to be based in Mexico; you can work remotely from your home office.Job DescriptionThe Critical Support Team (CST) is a specialized group within the organization dedicated to addressing the most complex, high‐impact, and recurring customer issues.Acting as a problem‐solving hub, the CST is responsible for thoroughly investigating escalated cases and recurring incidents to deliver sustainable, long‐term solutions.The Principal Engineer, Critical Support Team (CST) serves as a senior technical authority and problem‐solving leader within the organization.This role is dedicated to addressing the most complex, high‐impact, and recurring customer issues, driving systemic improvements to enhance product reliability and c...