Role Overview

The Project Manager – Business Service Desk is responsible for end-to-end ownership of service desk operations, ensuring SLA adherence, delivery excellence, and strong stakeholder engagement.

What You Will Do

Own end-to-end Service Desk delivery across multiple service lines, ensure SLA/KPI adherence, maintain service quality, and operational stability, while managing large, distributed teams.

Why It Might Be a Fit

12–18 years overall experience in IT/Operations, 8–10 years in leadership roles, strong service delivery, financial and stakeholder management capabilities, and experience in SLA-driven environments and governance frameworks.

Requirements

• 12–18 years overall experience in IT/Operations
• 8–10 years in leadership roles
• Strong service delivery, financial and stakeholder management capabilities
• Experience in SLA-driven environments and governance frameworks
• Knowle...