Inbox Business Technologies is seeking a highly capable Principal Consultant - JIRA to lead and support enterprise Jira / Jira Service Management (JSM) implementations, consulting engagements, and ITSM transformation initiatives. The role requires strong technical expertise, stakeholder management capability, and experience working in enterprise environments to drive successful delivery and optimization of Jira-based solutions.

Responsibilities

• Lead and support enterprise Jira / Jira Service Management (JSM) implementations and enhancements

• Configure and optimize workflows, SLAs, automation rules, permission schemes, and service projects within Jira / JSM

• Analyze business and technical requirements and translate them into scalable Jira-based solutions

• Drive stakeholder discussions, solution workshops, requirement gathering, and implementation activities

• Support ITSM processes including Incident, Change, Problem,...